Business agility is so much more than the organization’s IT shop adopting an agile delivery method. Business agility depends on three core capabilities: rapid delivery, strategic sensing, and customer rapport. As such it builds resilience to change as a strategic imperative and eventually it allows businesses to build a strategic advantage in driving change.

Investments in “agile” from an IT perspective will not increase business agility. So what does a company need in order to successfully drive change rather than react to it?

We’ll talk about how creating a resilient organization starts with rapid delivery and why many major organizations are turning their attention to less costly on-demand releases. We’ll look at how customer rapport is the new driver of operational efficiency, where not building something is invariably cheaper than optimizing the operational cost of building anything at all. And finally, we’ll discuss a little about how companies are building in strategic sensing capabilities. Discussed within the context of agile delivery, this talk will cover where an agile mindset can lead you beyond agile basics, and understand some of the opportunities that lie ahead.

Information for Program Team:

This talk is a combination of ideas and experiences, focussed on key principles for driving agile change supported by examples from many enterprise agile transformations. The slide set provided as a sample will be expanded to provide deeper experiential case studies and a deeper dive into the importance of both strategic sensing and customer interactions.

While this was originally intended as a talk, at Agile2018 I hope to be able to demonstrate strategic sensing in practice - including the use of an app to sense feedback from the audience throughout the conference. The app uses Dave Snowden's sense-making technology to get a real-time measure of the audience experience. While the results will not be shown in real-time, the follow up will provide the results from the strategic sensing of the audience.

Prerequisite Knowledge:

Experience of agile at enterprise scale

Presentation History:

Presented by request at CMC (Canadian Association of Management Consultants) BC Chapter leadership breakfast in Q3 2017. The talk has also been accepted for SGCAN (Regional Scrum Gathering Toronto).

Ensure that you let us know:

  • What level of knowledge should attendees have before walking into your session:  Beginner, Intermediate and Advanced. Why is it that level.
    • Advanced - it lays the groundwork for agile maturity within an organization, including sensemaking for cultural change
  • What do you hope the attendees will learn from your session?  What will the take aways be?
    • Learn three critical success factors for any (agile) change initiative: rapid delivery, strategic sensing and customer interaction 
    • Understand the difference between an agile delivery capability and business agilityDiscover how the concepts of anti-fragility apply to your business, and what you can take advantage of
    • Experience strategic sensing first hand and see how real-time sensing capabilities increase the success of change
  • How interactive will the presentation be? Degree of interactivity on a scale of 1 to 5.
    • 3
  • Do you need a special setup? What do you need? Extra mikes, special table setup, white board, flip chart, wheel chair access, ?
    • Rounds
  • Will there be a co-presenter?
    • none planned
  • Do you need a specific session time. Earlier, Later or is there flexibility?
    • n/a
  • Language of presentation. We are open to, and welcome the possibility of some bilingual or French presentations.
    • English
  • The default time slot for a session is 45 minutes. There is a possibility to have a double time slot session lasting 90 minute .   A 90 minutes session will be an exception and will require the  selection committee to support and appreciate the value delivered by the longer presentation. 
    • 45 min

Session Track

Business Agility

Experience level


Session Time Slot(s)